I have sent one in. No questions, a great letter telling you how much they appreciate you using their product and they go through the whole pack and redo everything. They are an awesome company and will have my business for a long time!
I smashed my waist clips in my truck door this year, told them the deal and they sent me a new clip
Are you sure you didn't just bend over to pick up a M&M with your pack on and blow the waist clip out? :drink2: