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Customer service!! Wow- DLC Covert II

Sligh1

Administrator
Staff member
Just wanna throw this out there.... When good business and customer service is top notch, gotta mention it!!!.... I have about 12 Covert II trail cams. They actually give me very few problems even though I had 4 that needed some attention. Emailed them, they emailed me right back with personal email. Sent the 4 in last THURSDAY. I GOT all 4 new or refurbished cameras back THIS THURSDAY, no questions asked, all in far better shape than what I shipped. *I know this is NOT their policy and folks might experience different BUT- I had 2 that weren't even under warranty: REPLACED, FREE!
That's customer service! Now, I have the more troublesome Bushnell's to send in, we'll see how those turn out!?!?!? Crossing my fingers. I had a pair of Bushnell Legend Bino's I sent in a while back and Bushnell could NOT have been worse, horrible. Going forward I'll NEVER buy bushnells again. Good business and customer service deserves to be brought to folk's attention and the same goes for poor customer service. I have been thrilled with DLC Covert company for 2 years now (second time I've dealt with them)!!!
 
I can second that customer service. Sent one in and they sent me a new one in return, and was well past the warranty.
 
I sent these guys an email yesterday afternoon (about 30 hrs ago) to get RMA numbers to send in two cams and they still haven't replied.. anyone know a specific person to contact there.. I emailed info@dlccovert.com
 
Skip do you have the contact? I have one sitting here on my desk i was going to tear apart and see if there is anything I can fix. If they let me send it in that might be a better choice.....:way:

Just found this email and number on their website

Need support for your Covert Scouting Camera?
Email: support@dlccovert.com

Toll Free: 877-462-1799
 
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Then my curiosity got the best of me. Nothing looks wrong. I will call them.
 

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Skip do you have the contact? I have one sitting here on my desk i was going to tear apart and see if there is anything I can fix. If they let me send it in that might be a better choice.....:way:

Just found this email and number on their website

Need support for your Covert Scouting Camera?
Email: support@dlccovert.com

Toll Free: 877-462-1799

YEP, that's the email. Email them with your problem. They'll tell you to ship it in with a note. Write a nice note & OBVIOUSLY explain the issue. My experience went really well.
I will also add, I had around 10 Bushnell cams I sent in, 2010 models. Got them back about 4 weeks ago.... ALL NEW 2011 CAMS!!! No questions asked. So, I'm 2 for 2 with these companies now on trail cams.
 
Please help me out

I have a DLC Cover II camera that needs to be sent in for repair however, I can't find my receipt. Is there anyone that could send me a copy of their receipt to include with my shipment so that I don't have to pay the fee to fix it. Would be much appreciated.

Thanks
 
I sent in a covert II and a scoutguard and they are charging me $30 to replace the broken on off switch on one and $75 for a refurbished covert II because my other one is "un-repairable". Looks like I'm not getting quite so lucky
 
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