I had a pretty much opposite experience. My Nikon DSLR got wet last summer tarpon fishing down in Cancun. We called, filled out the paperwork and sent it in. Not a warranty repair, but their customer service was horrible. We got a quote of $300+ to fix it, which was fine, but they wouldn't tell me what was actually wrong other than to regurgitate what I told them was wrong via their "track progress" on their repair tracking link. A month after sending it off, we got it back, basically rebuilt to show-room specs and an invoice saying what they did. I called them up and asked them if they gave their mechanic the "ok" to fix the problem before they agreed to pay or if they just paid to have their car fixed based on what they told the mechanic was wrong. They were dumbfounded that I demanded to know what I was paying for ahead of time and kept reiterating that they are committed to getting their products back to their customers as soon as possible. I told them I'd rather they take their time and communicate what I'm paying for before they fix it. I told them that with customer service like that, I may never buy another Nikon product again.
