Primos / Double Bull customer service

[muddy]

I needed some serious repair work done on my Dad's old T5 Prostaff blind and my Matrix needed some new hubs so I gave Primos a call. After a few minutes I was squared away with an online "work order" so to speak. The lady on the phone was quite awesome and she got some hardware for my Matrix put in the mail and to me within a few days. Unfortunately the hardware didn't match up perfectly and I ended up shearing 2 screw heads off into some hubs. I wasn't overly concerned, I just called Primos back up hoping for the same lady.

Little did I expect the voice on the other end of the line to come straight out of the swamp,

"Preeemos cuhstmuh survuce, dis is Bubba, how can ah help ya?"

I admit, I stuttered a bit, but quickly relayed the information about the hub hardware to which Bubba (yes, that was his actual name) replied,

"Goood gawsh awwlmitey, lemme getcher squaaed away maaaan. Aahl gitcha summ new 'ubs sent out terday!"

I graciously thanked good Bubba and the Primos customer service for both the exceptionally speedy fix it job on the old blind (that is now as good as new) and the newer old blind hubs.

They might be expensive, but the warranty and customer service on Double Bull blinds is worth every penny.

 

[risto2351]

Bubba McFerson.

He was on the line each time I sent mine in.

Top notch guy and service. Yes they are speedy but worth every

Penny with their service.

 

[bigbuckhunter88]

Always had great service dealing with them. Had a trail cam that just quit working and I had no receipt and no warranty. The lady told me to send it in and they'd either repair it or send a new one. I had a new one sent to me within 3 working days.

 

[jmoose]

For all you guys that have had good experiences with this and other companies....one of the best things you can do to show your appreciation for great service these days is to go to Google reviews and give them a positive review there! It only takes a few seconds of your time but a positive review online is priceless to a business as it not only gives them word of mouth advertising, but it helps improve their search engine rank. This is one of the most powerful forms of marketing in this day and age.

 

[AZHunter]

I had a 75-cent buckle break on my first DB blind bag. I called them up and inquired about a new buckle and they sent me a whole new bag. A shoulder strap came unstitched on that bag so I called them up to see if I could send it back to get sewn up and they sent me a new bag. You just can't beat that kind of customer service. And I'm sure two of my friends on here will say the same thing considering they each got new blind bags out of the deal!

 

[shadowpeople]

x100 on the Primos stuff. In fact, I have called customer service before for a Primos product, and guess who answered the phone.... Will Primos himself. I couldn't believe it. Got me squared away with a replacement duck call as mine had lost the guts in the marsh.

They are great people to deal with, and the products are usually pretty good too.

I've also had good luck with Hunters Specialties customer service, and they are an Iowa based company so I like to support them as well.

 

[Liv4Rut]

I have had great luck with double bull / primos. I have not had to deal with them much but when I did it was a good experience.