houston
Member
Just this past year I was headed on a Canadian adventure that I soon would not forget.
As it turned out six feet of snow had fallen and the outfitter should have canceled the hunt, instead I made my way to NW Canada on Northwest Airlines like I had on previous hunts.
The hunt was a bust and I was trying to rebook an earlier flight back to the states. After re-entering the US, I rechecked my Cabela’s bulletproof aluminum gun case with US customs. This would be the last time I saw my equipment in one piece.
The flight was short back to Iowa. I was ready to put this week behind me, so I thought. As I approached the luggage pick up point I could see my case was not setting level, as I got closer I could see the clear imprint of a tire across the crushed case. My week now went from bad to a nightmare. I opened the case in front of two Northwest Airline officials and the damage was very apparent, however the two women at hand had no clue. A claim was filed with the airline and I was given a phone # to call after a gunsmith made a documented claim. The claim totaled $2205.00, including one bent rifle, two scopes, two sets of rings, and one Cabela’s aluminum gun case.
The local Northwest Airline Terminal in Des Moines couldn’t handle the claim, so I was directed to the Home office in Minneapolis for Northwest airlines.
It went like this, would you please fax us your documented claim and it will be processed. Great I thought, I received a call the next day informing me the check was in the mail, a few days the check did arrive along with a letter that said. Dear Mr. Haugland we appreciate your business as a Northwest Air customer, however due to your flight being an international flight our maximum payment cap is $1489.00. We suggest you take the rest of this claim and file it with your homeowners insurance company. Thank you for Allowing Northwest Airlines to serve you. I have attempted reaching Northwest Air by phone and certified letters to no avail. The next time you fly with you weapons you might want to research the airlines damage policy. Northwest Airlines has lost any of my future business.
As it turned out six feet of snow had fallen and the outfitter should have canceled the hunt, instead I made my way to NW Canada on Northwest Airlines like I had on previous hunts.
The hunt was a bust and I was trying to rebook an earlier flight back to the states. After re-entering the US, I rechecked my Cabela’s bulletproof aluminum gun case with US customs. This would be the last time I saw my equipment in one piece.
The flight was short back to Iowa. I was ready to put this week behind me, so I thought. As I approached the luggage pick up point I could see my case was not setting level, as I got closer I could see the clear imprint of a tire across the crushed case. My week now went from bad to a nightmare. I opened the case in front of two Northwest Airline officials and the damage was very apparent, however the two women at hand had no clue. A claim was filed with the airline and I was given a phone # to call after a gunsmith made a documented claim. The claim totaled $2205.00, including one bent rifle, two scopes, two sets of rings, and one Cabela’s aluminum gun case.
The local Northwest Airline Terminal in Des Moines couldn’t handle the claim, so I was directed to the Home office in Minneapolis for Northwest airlines.
It went like this, would you please fax us your documented claim and it will be processed. Great I thought, I received a call the next day informing me the check was in the mail, a few days the check did arrive along with a letter that said. Dear Mr. Haugland we appreciate your business as a Northwest Air customer, however due to your flight being an international flight our maximum payment cap is $1489.00. We suggest you take the rest of this claim and file it with your homeowners insurance company. Thank you for Allowing Northwest Airlines to serve you. I have attempted reaching Northwest Air by phone and certified letters to no avail. The next time you fly with you weapons you might want to research the airlines damage policy. Northwest Airlines has lost any of my future business.
