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I asked them about the strand swaping process last night and the guy said it's not a good idea to seperate the brown strands from the orange. At this point I'm willing to try anything.
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That is just their way of selling a new string. I can tell you this if you take it to Mr. Mike Carter in St.Joe that is exactly what he would do, swap strings.
He builds strings for a living and that is exactly what he does when you tell him your peep has moved, he starts moving strands. But you will have to wait about 2-3 weeks for that.