I would of liked a phone call too. At least it wasn't 500 or more they did this with.
I ordered for the first time this spring from IA's nursery.
I recieved my trees on thurs. afternoon. I put them in a cool dark outbuilding as I couldn't plant them till today. They were enclosed in a sealed paper bag and then sealed in a poly bag inside that so I decided not to break the seal thurs when I got them. Today I opened them up to plant and was majorly disappointed. The 50 17-24" cedar were beat to he!!, the uppers were broke off along with the tap roots. They must all be fisherman at that nursery as what they call 17-24" were six inches shy of that slot. To top that off the root systems were dry.
My 100 wild plum were in a smidge better condition, at least the tops were all beat up however the root systems are pretty dried out.
Of the thousands of trees I have planted in my lifetime I have never recieved seedlings where the roots were not covered/planted in some medium to keep the roots moist for a considerable time after being placed in a container to ship.
The 50 hybrid willow cuttings(about the size of a pencil and smaller) were in a bag like mentioned above but packed anywhich way, some with planting end down and some with it up. They were all mixed up. I went through them and got them all the same way. While doing this I notice that some of the cuttings have full leafs on them. I am concerned it was too late for these to go into the ground.
I decided to plant them as I have no idea if the nursery would give me a refund and any longer out of soil just made it that much more certain they were going to be dead. I am calling monday to discuss my experience and their product with them.
If they won't send me quality replacements but will refund my money including shipping I am going to pull everyone of them up and send them back.